The phone rings while you're on the tools. Some of those were jobs
No enquiry slips through
Calls, forms and messages answered while you're on the tools, and followed up until there's an answer.
Sound familiar?
The phone rings while I'm on the tools. I lost that job because I didn't get back to them.
You are not bad at this. You are working, and answering the phone is a job in itself.
What we do about it
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Every channel into one place
Calls, the web form, email and Google messages land where someone is watching.
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A first reply, then the follow-up
Every enquiry gets a first reply and is followed up until it is booked, quoted or closed.
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A person behind it
A person you can name owns the account and approves anything that reaches a customer.
Paid for marketing before and couldn't tell what it did? You'll see what this did, every week. See the weekly report.
Where a job leaks
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Found
Most of my work still comes by word of mouth. The ones who search find someone else.
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Called
The phone rings while I'm on the tools.
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Answered
I lost that job because I didn't get back to them.
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Quoted
Quoting and chasing eat more of my week than the work.
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Paid
Everything comes through me. I can't switch off.
Who this is for
For owners whose phone is in their pocket while they work, and some of the calls are jobs.
Questions
Who answers?
A person you can name runs the account on one system. A person approves anything that reaches a customer.
What happens to a call at 3 am?
It is captured, and it gets a reply. We do not promise an answer at three in the morning. We promise nothing is lost.
See where your enquiries are leaking. Free, in plain English.